2.1 Purchasing Tickets

Tickets can be purchased through the PickMe App using supported payment methods including credit/debit cards, digital wallets, and other options as made available.

Prices are displayed in the applicable local currency and include all mandatory taxes unless otherwise noted.

By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method.

A successful payment confirmation does not guarantee event entry unless a valid ticket is issued. PickMe acts solely as a technology facilitator for ticket sales and is not a party to the contract between Customer and Organizer.

2.2 Order Confirmation

After completing the payment process, you will receive a reference number and/or digital ticket on the App.

2.3 Ticket Delivery

Ticket QR code will be made scannable or properly visible a few hours before the event start time due to security reasons. The QR code will be available within the app under the “My Tickets” section for ease of access.

2.4 Responsibility for Delivery and Access

You are solely responsible for ensuring access to your ticket and presenting it at the event (digitally or physically).

We are not liable for delays, failures in email/SMS delivery, or ticket loss due to incorrect user input.

2.5 Duplicate or Unauthorized Use

Each ticket contains a unique identifier. Only one instance of that ticket will be accepted at the event. If the ticket is duplicated or shared and used by another person before you arrive, you may be denied entry, and no refund will be provided.

We strongly advise not to share screenshots, PDFs, or QR codes of your ticket on public platforms or with untrusted individuals.

3.1 General Entry Requirements

Entry to each Event is subject to the rules and regulations set by the Organizer and the venue. By purchasing a ticket, you agree to comply with those rules in full.

It is your responsibility to verify event-specific requirements such as:

• Age restrictions (e.g., 18+ events)
• Dress code (e.g., formal attire, no beachwear)
• Prohibited items (e.g., outside food, alcohol, weapons, recording devices)

Failure to comply may result in denial of entry without refund.

3.2 Identification and Ticket Validation

You may be required to present valid identification matching the name on the ticket or booking.

Tickets may be validated via QR scan, barcode, or manual verification. Only the first instance of a scanned ticket will be honored.

If a ticket is found to have been duplicated or tampered with, entry will be denied, and you may be referred to local authorities.

3.3 Security Checks and Prohibited Behavior

Organizers and venue staff may conduct bag checks, pat-downs, or electronic scans at entry points for safety purposes.

You agree to cooperate fully with all security protocols and entry procedures.

Entry may be refused or you may be ejected from the venue without refund if you:

• Appear intoxicated or under the influence of illegal substances
• Engage in aggressive, disruptive, or illegal behavior
• Fail to comply with staff instructions or event policies

3.4 Late Entry and Re-Entry Policies

Some events may enforce a “no re-entry” policy, meaning once you leave, re-admittance is not permitted.

Late arrivals may be denied entry depending on the Organizer’s discretion, especially if it disrupts the performance or seating plan.

No refunds will be issued for customers denied entry due to late arrival or attempted re-entry after exiting.

3.5 Accessibility and Special Assistance

If you require special access, mobility assistance, or have specific health requirements, you must notify the Organizer or venue in advance. Not all venues can accommodate all needs.

Please check the event listing or contact support to ensure appropriate arrangements can be made.

3.6 Photography, Recording & Media Use

Unauthorized use of professional cameras, video equipment, or drones is generally prohibited.

By attending the event, you consent to being photographed or recorded for promotional purposes by the Organizer or its partners.

You waive any rights to compensation or approval for use of your likeness in such media.

4.1 Event Cancellation

If an Event is officially canceled by the Organizer, Customers are entitled to a full refund of the ticket price (excluding any non-refundable service or transaction fees, if applicable). The refund will be processed automatically or upon request, using the original method of payment. PickMe will coordinate refund processing where applicable but bears no responsibility for the Organizer’s failure to issue a refund.

4.2 Event Postponement

If an Event is postponed to a new date, the ticket will remain valid for the rescheduled Event. However, if you are unable or unwilling to attend the rescheduled date, you may request a refund by contacting our support team within 10 working days of the postponement announcement. Refund requests received after this period may not be honored.

4.3 Refund Process

To request a refund under the circumstances above:

• Submit your request via events@pickme.lk email
• Include your ticket reference number, full name, contact details, and proof of purchase.

Refunds will be issued to the original payment method or PickMe Points/PickMe Cash and may take up to 21 business days to process. We reserve the right to deduct reasonable administrative or processing fees.

4.4 Non-Refundable Situations

Refunds will not be issued for:

• Changes in event time, venue, or artist line-up unless the event is canceled or significantly postponed
• Customer no-shows, late arrivals, or failure to meet venue entry requirements (e.g., ID checks, dress codes)
• Dissatisfaction with the event experience or performance quality
• Force majeure events including but not limited to weather conditions, natural disasters, strikes, or government actions